顺手比标准更重要

<p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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text-justify:inter-ideograph;line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: sans-serif; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 11pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="sans-serif">私企内务管理研究</font>/潘文富</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">按道理说，标准化是企业高效运营的基础所在，但是，在进行了大量的标准化设定工作之后，实际工作效能也并没有提升多少，是标准有问题？还是人有问题？</font></span><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:12.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:justify;
text-justify:inter-ideograph;line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">为什么设定了许多标准之后，工作效能没有提升，主要是员工对标准的认可度和执行力不到位。虽然设定了标准，但在实际工作中，还是按照以前的习惯来做，导致出现新的内耗，甚至还有员工会认为新标准不好使，还不如以前的老办法好用。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="center" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
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background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(255,255,255);
font-size:12.0000pt;mso-font-kerning:0.0000pt;background:rgb(0,88,156);
mso-shading:rgb(0,88,156);"><font face="宋体">为什么会这样？</font></span><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">工作事务的处理执行，会涉及到相关的推进流程和执行方法，只是每个人都会有自己的流程设定和执行方法，公司层面来设定标准，更多是将执行流程及方法进行合并统一，从中选择或是设定效率更高的流程与方法，理论上效率更高，便于管理，甚至便于监管。不过，不管是什么样的标准，最终都得由人来执行，人不是机器，不会输入一个新的程序指令之后，就会不折不扣的按照新程序指令来执行的，对于新的标准，摆在员工面前有三个障碍：</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">1<font face="宋体">，习惯</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
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font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">2<font face="宋体">，利益关联</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';color:rgb(39,108,163);letter-spacing:0.0000pt;
font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">3<font face="宋体">，对管理工作的服从性</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';color:rgb(39,108,163);letter-spacing:0.0000pt;
font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">这里先说说这个习惯的问题，人大多数的思想和行为，都是习惯性的。习惯，就是不假思索的执行，虽然新的标准执行效率更高，但与员工原有的工作习惯之间可能存在冲突，脑子里想着新标准，但手上却是习惯性的重复老动作，从员工的角度来说，也就是不顺手。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
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line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">习惯是在某个特定背景下，长期重复而形成的，一旦形成，很难改变，或者说，需要较大的压力才能一点点改变。不过，真正能施加高压的场景不多，例如军队，家长对孩子的教育，武术师傅带徒弟等。在企业里，老板和员工之间，更多是平等的合作关系，老板对员工所能采取的压力，更多是一些经济处罚，到顶了也就是解聘而已，压力有限，很难起到改变员工习惯的目的。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">基于这些情况，在进行新标准的导入时，可考虑这几点：</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">1，基本理念：顺手比标准更重要；</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">2，先收集了解，员工当前已经形成了哪些习惯，思想上的，行为上的；</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">3，询问了解，员工自入职以来，已经改了哪些老的习惯（建立了新的习惯），还有哪些习惯是一直没改变的，从此来推测一下改变习惯的成本和可行性；</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">4，在新标准的设计过程中，设计者要亲自测试，看是否顺手（例如开门的设计，是推门方便，还是拉门方便），逻辑关系是否合理，一个武器设计师若是没上过战场，设计出来的武器必然是糟糕的。当然了，有些管理者也会安排试用，不过，只是短期，少量的，且是简单固定环境下的试用，并不能代表员工所面临的实际场景；</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">5，从工作量的角度来说，新标准的设计，是增加了工作量，还是减少了工作量。例如仓库原来是手写货物状态标签，再用胶带贴到货箱上，新标准可能就是直接印制货物说明的不干胶标贴，直接贴上去就完事了，对于这种做减法的事情，员工大多还是欢迎的；</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">6，新的标准可能很多，在导入时，也得有一个循序渐进的过程，每周或是每月导入一点点。一口气导入太多，员工的不适应性会较多，就像鱼缸换水，也不能一次换完了，最多换三分一就成了，全部换完，鱼也受不了。</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></p>