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顺手比标准更重要

已有 698 次阅读 2019-4-29 20:04 腾讯微博 分享到新浪微博 分享到美妆微博  

<p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:justify;
text-justify:inter-ideograph;line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: sans-serif; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 11pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="sans-serif">私企内务管理研究</font>/潘文富</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:0.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">按道理说,标准化是企业高效运营的基础所在,但是,在进行了大量的标准化设定工作之后,实际工作效能也并没有提升多少,是标准有问题?还是人有问题?</font></span><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:12.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;text-align:justify;
text-justify:inter-ideograph;line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">为什么设定了许多标准之后,工作效能没有提升,主要是员工对标准的认可度和执行力不到位。虽然设定了标准,但在实际工作中,还是按照以前的习惯来做,导致出现新的内耗,甚至还有员工会认为新标准不好使,还不如以前的老办法好用。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="center" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:center;line-height:19.1500pt;
background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(255,255,255);
font-size:12.0000pt;mso-font-kerning:0.0000pt;background:rgb(0,88,156);
mso-shading:rgb(0,88,156);"><font face="宋体">为什么会这样?</font></span><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">工作事务的处理执行,会涉及到相关的推进流程和执行方法,只是每个人都会有自己的流程设定和执行方法,公司层面来设定标准,更多是将执行流程及方法进行合并统一,从中选择或是设定效率更高的流程与方法,理论上效率更高,便于管理,甚至便于监管。不过,不管是什么样的标准,最终都得由人来执行,人不是机器,不会输入一个新的程序指令之后,就会不折不扣的按照新程序指令来执行的,对于新的标准,摆在员工面前有三个障碍:</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;
mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">1<font face="宋体">,习惯</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';color:rgb(39,108,163);letter-spacing:0.0000pt;
font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;
mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">2<font face="宋体">,利益关联</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';color:rgb(39,108,163);letter-spacing:0.0000pt;
font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;padding:0pt 0pt 0pt 0pt ;mso-pagination:widow-orphan;
mso-line-height-alt:12pt;"><b><span class="15" style="font-family: 'Times New Roman'; color: rgb(39, 108, 163); letter-spacing: 0pt; font-size: 11pt;">3<font face="宋体">,对管理工作的服从性</font></span></b><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';color:rgb(39,108,163);letter-spacing:0.0000pt;
font-size:11.0000pt;mso-font-kerning:0.0000pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">这里先说说这个习惯的问题,人大多数的思想和行为,都是习惯性的。习惯,就是不假思索的执行,虽然新的标准执行效率更高,但与员工原有的工作习惯之间可能存在冲突,脑子里想着新标准,但手上却是习惯性的重复老动作,从员工的角度来说,也就是不顺手。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:0.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;">&nbsp;</span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">习惯是在某个特定背景下,长期重复而形成的,一旦形成,很难改变,或者说,需要较大的压力才能一点点改变。不过,真正能施加高压的场景不多,例如军队,家长对孩子的教育,武术师傅带徒弟等。在企业里,老板和员工之间,更多是平等的合作关系,老板对员工所能采取的压力,更多是一些经济处罚,到顶了也就是解聘而已,压力有限,很难起到改变员工习惯的目的。</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;"><font face="微软雅黑">基于这些情况,在进行新标准的导入时,可考虑这几点:</font></span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">1,基本理念:顺手比标准更重要;</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">2,先收集了解,员工当前已经形成了哪些习惯,思想上的,行为上的;</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">3,询问了解,员工自入职以来,已经改了哪些老的习惯(建立了新的习惯),还有哪些习惯是一直没改变的,从此来推测一下改变习惯的成本和可行性;</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">4,在新标准的设计过程中,设计者要亲自测试,看是否顺手(例如开门的设计,是推门方便,还是拉门方便),逻辑关系是否合理,一个武器设计师若是没上过战场,设计出来的武器必然是糟糕的。当然了,有些管理者也会安排试用,不过,只是短期,少量的,且是简单固定环境下的试用,并不能代表员工所面临的实际场景;</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">5,从工作量的角度来说,新标准的设计,是增加了工作量,还是减少了工作量。例如仓库原来是手写货物状态标签,再用胶带贴到货箱上,新标准可能就是直接印制货物说明的不干胶标贴,直接贴上去就完事了,对于这种做减法的事情,员工大多还是欢迎的;</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="p" align="justify" style="margin-top:0.0000pt;margin-right:0.0000pt;margin-bottom:0.0000pt;
margin-left:0.0000pt;text-indent:21.0000pt;padding:0pt 0pt 0pt 0pt ;
mso-pagination:widow-orphan;text-align:justify;text-justify:inter-ideograph;
line-height:18.4000pt;background:rgb(255,255,255);"><span style="font-family: 微软雅黑; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 10.5pt; background-image: initial; background-attachment: initial; background-size: initial; background-origin: initial; background-clip: initial; background-position: initial; background-repeat: initial;">6,新的标准可能很多,在导入时,也得有一个循序渐进的过程,每周或是每月导入一点点。一口气导入太多,员工的不适应性会较多,就像鱼缸换水,也不能一次换完了,最多换三分一就成了,全部换完,鱼也受不了。</span><span style="font-family: Arial; color: rgb(51, 51, 51); letter-spacing: 0.4pt; font-size: 12.5pt;"><o:p></o:p></span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></p><p class="MsoNormal"><span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:'Times New Roman';font-size:10.5000pt;mso-font-kerning:1.0000pt;">&nbsp;</span></p>

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